Infrastructure & Cloud

Support Engineer | International Tech Company

Turn your IT passion into impact: join us as a Support Engineer at a global tech leader and take on the challenge you’ve been waiting for!

As a Support Engineer, you’ll be the hero our customers call when tech goes rogue! Saving the day with smooth fixes, sharp skills, and a hunger to master every gadget and app.

Dive into hardware, software, and everything in between while growing into the go-to expert. Join an organized team and turn IT chaos into customer smiles! 🚀

Support Engineer - Your Responsibilities

Act as the main contact for customers: communicate clearly, register, classify, and follow up on incidents, ensuring SLA compliance.
Investigate and resolve issues, or escalate to the right teams; analyze logs, configurations, and hardware/software to propose effective solutions.
Prepare, install, and maintain hardware worldwide, while supporting remote maintenance infrastructure and system monitoring.
Collaborate with the development team on software implementations and ensure smooth follow-up.
Provide standby support when required and serve as the key interface between the client

Support Engineer - Your Profile

Degree in IT (or equivalent), with strong problem-solving skills, stress resistance, and eagerness to learn.
Excellent communication skills and fluency in Dutch, French, and English.
Solid technical knowledge: databases (queries), networking (TCP/IP, SSL, HTTP/HTTPS, wireless protocols), operating systems (Linux, Windows), monitoring tools (ELT, Zabbix), tracing tools (Wireshark, Fiddler), and source control/DevOps (automation, deployment, Ansible).
Familiar with ITIL processes and experienced in software development.
Professional, reliable, and structured work ethic with a positive, can-do attitude

Support Engineer - Your Offer

A key role where you’ll make an impact in a dynamic multinational environment.
Clear opportunities for growth, career advancement, and continuous skill development.
An attractive compensation package with competitive salary and extra-legal benefits (meal vouchers, group insurance, DKV, etc.).
Flexible hours and remote work options to support a healthy work-life balance.

Avantages