Infrastructure & Cloud

IT Support Engineer | Microsoft 365 IT Troubleshooting

Your impact goes beyond IT support. Every issue you solve helps professionals serve their clients better. Be the person who keeps business moving.

Our partner, an established professional services firm, is looking for an IT Support Engineer to join its internal IT team.

Here, your job is about much more than closing tickets. Every time you solve a technical issue for a colleague, you help them get back to what matters most: advising their clients, meeting their needs and delivering quality service.

Support Engineer - The Role

Provide 1st and 2nd line support to colleagues across multiple offices, resolving hardware, software, access and connectivity issues efficiently.
Troubleshoot and resolve IT incidents involving laptops, workstations, user accounts, applications and Microsoft 365.
Manage support tickets from initial request to resolution, ensuring clear communication and timely follow-up.
Support business applications, helping colleagues navigate technical issues and making sure their tools work as expected.
Contribute to IT operations, including workstation setup, software installations, user onboarding and access management.
Improve the user experience by identifying recurring issues, documenting solutions and collaborating with the wider IT team.

Support Engineer - The Profile

You have experience in IT Support, Service Desk or Desktop Support, ideally in a professional or multi-site environment.
You have a solid understanding of Windows environments, Microsoft 365 and common workplace IT tools.
You are comfortable with hardware and software troubleshooting, user administration and incident management.
You have a service-oriented mindset and enjoy helping people, explaining technical solutions and following through on requests.
You are proactive, organised and solution-driven, able to prioritise incidents while maintaining a high level of service.
You communicate fluently in Dutch and/or French, with a good command of English considered an advantage.

Support Engineer - The Offer

A meaningful role: your work directly supports professionals serving a large and diverse client base.
A collaborative team: join an approachable IT environment where knowledge-sharing and teamwork matter.
Professional development: strengthen your technical skills and expand your knowledge of business IT environments.
A stable working environment: build your career within an established organisation with long-term ambitions.
An attractive compensation package: competitive salary and additional benefits, depending on your experience.
Work-life balance: benefit from a professional environment that values efficiency, collaboration and flexibility.

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