Key Responsibilities:

• Technical Support: Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions.
• Network Monitoring & Maintenance: Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity.
• Configuration & Integration: Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments.
• Customer Service: Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues.
• Solution-Oriented Approach: Identify and document technical problems, contributing to process improvements to prevent future incidents.

• Education: A degree in IT, Telecommunications, or a related field.
• Experience: At least 1 year of experience in a first-line support role, preferably in a network or telecom environment.
• Skills: Strong foundational knowledge of network technologies (WiFi, routing, VLANs) and IT infrastructures.
• Languages: Fluent in Dutch, French, and English.
• Mindset: Customer-oriented, a team player, and eager to develop further in a technical environment.

You will have ... 🔥

• Competitive salary based on experience.
• Comprehensive benefits package, including meal vouchers, hospitalization insurance, and group insurance.
• Growth opportunities within a rapidly expanding telecom company.
• Training and development in the latest IP solutions and network technologies.
• Reimbursement of transport costs for easy commuting.
• Work in a modern office in Zaventem with a passionate and collaborative team.