Job offers in Customer Success Officer

Work @Sander

Customer Success Officer

🚀 Squarehub Brussels is looking for his next Customer Success Officer. Could that be you ?🚀

At Squarehub, we’re reinventing how recruitment teams operate. Our all-in-one platform empowers companies and recruiters to streamline their workflow, increase visibility, and place top talent faster.

As we grow, we’re looking for a Customer Success Officer who’s ready to become the trusted link between our clients and our solution. If you enjoy building relationships, solving problems, and making sure everything runs like clockwork – keep reading.

What you'll do :

Act as the main point of contact for a portfolio of clients: listen, guide, support and retain them through top-notch follow-up.
Take full ownership of your clients’ experience – you’re not just a middle person, you’re their go-to expert.
Handle new requests with speed and precision: you’ll identify the right profiles and propose them directly to the client.
Ensure a smooth onboarding process, helping clients understand how to get the most out of Squarehub.
Build long-term relationships and become a trusted advisor, not just a service provider.
Collaborate with internal teams to ensure feedback is heard and improvements are implemented.
Keep systems up to date – whether it’s our ATS, job boards (Stepstone, LinkedIn), or internal tools.
Anticipate client needs and take a proactive approach to ensure they stick around and keep growing with us.
Support commercial follow-up by highlighting upsell opportunities and sharing market insights.

Who we are looking for :

You’re fluent in both French and Dutch – you feel at ease switching between the two all day.
You’ve already worked in recruitment, HR, account management, or customer success, and you know how to deal with demanding clients.
You have a structured mindset, but you're also flexible when needed – you know when to follow the process and when to adapt.
You're great at managing multiple priorities and staying calm under pressure.
You take initiative and ownership – you don’t wait for instructions to act.
You have strong communication and interpersonal skills – you listen first, talk second.
You’re tech-savvy and familiar with tools like LinkedIn Recruiter, Excel, CRM systems, and job boards.
You’re naturally empathetic, commercially sharp, and detail-oriented.
Bonus: You thrive in a fast-paced, scale-up environment where things move quickly and change often.

Offer

An attractive salary package with uncapped commissions – your success directly boosts your paycheck!
A company car or mobility budget once you start hitting your targets.
25 days of paid time off – because recharging is just as important as performing.
A solid career path with fast growth opportunities – even internationally if that’s your ambition.
A full-time role in a fast-growing startup where you’ll have a direct impact on client success and long-term growth.
A chance to become a cornerstone of the team – we’re building and scaling, and we want you to grow with us.
A lot of autonomy in your role, with freedom to take ownership and test new ideas.
A comprehensive onboarding and training plan, so you’re never left guessing.
A workplace where your voice counts – no micromanagement, no silos.
A friendly, dynamic environment in Brussels or Antwerp (your choice!), where collaboration and good vibes matter.
Amazing incentives: trips, team buildings, festivals, afterworks… we celebrate wins like they deserve.
€8 meal vouchers per working day – a well-fed recruiter is a happy recruiter.
Alan health insurance – full coverage, zero hassle.
Remote work abroad – because working with a sea view once a year is always a good idea.
A true meritocracy – only your talent and drive set the pace.