Infrastructure & Cloud

1st Line Support Engineer | Grow Through Practical Experience

Learning and growing professionally has never been easier. Got the drive and determination to succeed? This company gives you the tools to shine.

Do you have some initial experience but feel like you’re going in circles and not learning anymore? There’s a solution.

Our partner, a company where IT is at the heart of everything they do, is looking for an enthusiastic, motivated, and curious team member eager to learn. 🌟

1st Line Support Engineer - Your Responsibilities

Provide first-level technical support for hardware, software, and network issues via phone, email, or chat.
Troubleshoot and resolve user issues or escalate them to higher-level IT teams when necessary.
Install, configure, and maintain IT equipment such as computers, printers, and mobile devices.
Monitor and respond to IT tickets in the service management system, ensuring timely resolution.
Document solutions and maintain knowledge base to improve efficiency and support processes.

1st Line Support Engineer - Your Profile

Motivated and customer-oriented IT professional with hands-on first-line support experience.
Skilled in troubleshooting hardware, software, and network issues efficiently.
Able to identify problems, provide effective solutions, and escalate complex cases when needed.
English and Dutch speaker (French is a nice asset).
Thrives in fast-paced environments and committed to delivering excellent user support.
Contributes to team efficiency by documenting solutions and sharing knowledge.

1st Line Support Engineer - The Offer